Cookie Policy

What is a cookie? 

When you use our website, cookies may be stored on your device (computer, smartphone, tablet, etc.). 

A cookie is a small text file that enables the website to collect and store information related to your visit. 

Cookies do not allow direct identification of the user, but they record data necessary for the proper functioning of the website or useful for analyzing its use. 

Upon arrival on the website, the user is asked to consent to, refuse, or configure cookie management. The interface provides an “Accept all” button, a “Refuse all” button, and a “Customize my preferences” button. 

Types of cookies used 

MS Solutions uses or may use the following categories: 

Strictly necessary cookies:

Essential for providing the requested service, for navigation, and for website security. Their placement does not require the user’s consent and they cannot be disabled in our systems.
You can configure your browser to block or alert you about the use of these cookies, which may cause the website to malfunction. These cookies do not store any personal data. 

Audience measurement and analytics cookies:

These cookies allow us to determine the number of visits and traffic on our website in order to measure and improve performance. They help us assess the effectiveness of our website by informing us about the pages visited and users’ journeys. All information is processed anonymously. Disabling these cookies would prevent us from measuring traffic and understanding how to improve the user experience. 

Personalization cookies:

These cookies make it possible to adapt certain features or content according to your preferences and to measure the effectiveness of marketing campaigns. 

Advertising cookies:

MS Solutions may use advertising cookies to promote services, articles, or events. These cookies are used to make advertising messages more relevant based on your interests. These advertisements are strictly limited to information about MS Solutions promotions. No data is sold to third parties for commercial purposes. 

Third-party cookies:

Some cookies may be placed by technical partners (e.g., audience measurement tools, video players, mapping services).
MS Solutions verifies, as far as possible, the compliance of these partners, but cannot be held liable for processing carried out directly by these third parties outside its control. 

Cookie retention period 

Data collected by these tools is stored for thirteen (13) months. 

MS Solutions undertakes to ensure that minimal cookie management produces anonymous statistical data, without cross-referencing with other processing activities and without transmission to third parties. MS Solutions retains proof of valid user consent (freely given, informed, specific, and unambiguous) for six (6) months. 

Users may withdraw or modify their consent at any time via: 

  • The “Cookie Management” module available in the website footer, or 
  • By deleting cookies in their browser settings. 

Personal Data Protection Policy 

Purpose and Scope 

The protection of your personal data is our priority. MS Solutions ensures that personal data are processed transparently, fairly, and with respect for human dignity, in accordance with the applicable national legal framework. 

This policy reflects MS Solutions’ commitments and applies to the processing of personal data relating to all users (employees, clients, suppliers, or partners), whether processed directly or by service providers acting on its behalf. 

MS Solutions collects personal information voluntarily provided by users (e.g., name, email address, phone number) strictly necessary to process requests and provide services. 

Definitions 

This policy follows the definitions established by Tunisian Organic Law No. 2004-63 of July 27, 2004, including: 

  • Personal data 
  • Processing of personal data 
  • File 
  • Data subject 
  • Data controller 
  • Third party 
  • Processor 
  • National Authority for the Protection of Personal Data (INPDP) 
  • Communication 
  • Interconnection 
  • Recipient 

 

Applicable Law and Jurisdiction 

All disputes relating to the use of the Website or services shall fall under the exclusive jurisdiction of Tunisian courts. 

General Principles of Data Protection 

MS Solutions adheres to principles of: 

  • Universal protection 
  • Transparency 
  • Fairness 
  • Respect for human dignity 
  • Data minimization 
  • Lawful processing 

Personal data are collected only for lawful purposes, with consent or legal basis, and retained only for the necessary duration. 

Purposes of Processing 

Data collected via the Website are processed for: 

  • Contact and chat services 
  • Statistics and analytics 
  • Customer management 
  • Security 
  • Recruitment 

Cookies may be used to improve navigation and user experience. 

User Rights 

Users have the right to: 

  • Access their data 
  • Rectify or delete inaccurate data 
  • Object to processing 
  • Exercise the right to be forgotten 
  • Lodge a complaint with the INPDP 

Requests must be submitted in writing. MS Solutions undertakes to respond within one (1) month. 

Subcontracting, Data Disclosure, and International Transfers 

MS Solutions carefully selects processors, ensures contractual safeguards, encrypts data communications, and complies with all authorization and declaration requirements imposed by Tunisian law. 

International transfers are permitted only to countries offering adequate data protection guarantees and in compliance with Article 50 of Organic Law No. 2004-63.