Build with confidence.
Run without disruption.
Grow with impact.

At MS Solutions Group, Delivery, Support, and Customer Success operate as one payment-grade lifecycle designed for regulated environments, transaction-critical operations, and long-term business value.

Talk to our experts & de-risk your deployment and CSM

Build with predictable Go Live

No Hidden costs. Engineered for efficient payment orchestration

  • Standardized or bespoke delivery frameworks
  • Guided scoping and discovery for a blueprint and clear roadmap
  • Accelerated onboarding with predictable milestones and outcome-based tracking
  • Phased Agile delivery (MVP → rollout → scaling)
  • Localization-ready execution across regulations, languages, and time zones
  • Compliance and security by design
  • Integration-first execution for complex banking and fintech ecosystems
  • Go-live readiness and structured hypercare ensuring production stability
  • Trilingual payment experts (English / French / Arabic)

Run with operational stability

Support aligned with payment criticality, Scheme SLAs, and business continuity requirements

  • Tiered support models: Standard, Extended, On-Call, or 24×7 mission-critical support
  • Clear SLAs aligned with transaction volumes, availability, and business impact
  • Multi-level expert escalation
  • Payment-aware incident management & business continuity
  • Proactive monitoring and early incident detection (Optional)
  • Root cause analysis and prevention
  • Release and peak-period support (for high-risk or high-volume phases)
  • Transparent SLA tracking & reporting
  • Trilingual support teams (English / French / Arabic)

Grow with optimized TCO

Converting payment infrastructure stability into sustainable business outcomes

  • Dedicated Customer Success Manager accountable for value realization and long-term outcomes
  • Clear separation between Support (run) and Customer Success (grow)
  • Proactive monitoring of adoption, performance, and business KPIs
  • Regular Business Reviews focused on value delivered, risks, and optimization
  • Executive-level visibility with clear governance and escalation paths
  • Structured feedback loops into product and roadmap prioritization, aligned with customer objectives
  • Support for scheme evolution, regulatory changes, and market extensions
  • Trilingual customer-facing teams (English / French / Arabic)