SPARK CORE: Dispute Management

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Streamline dispute & chargeback processing as an issuer automated workflows and scheme-compliant case management.

  • Scheme compliance and dispute governance

    Manage disputes in accordance with card scheme regulations and timelines, ensuring adherence to reason codes, documentation requirements, and chargeback rules.

  • Automated dispute lifecycle management

    Automate dispute case routing, evidence management, and status tracking to streamline operations and reduce manual intervention.

  • Secure evidence and case documentation

    Collect, validate, and manage transaction evidence and supporting documentation to facilitate efficient dispute resolution.

The dispute Management is the layer of the SPARK Issuing Suite for dispute & chargeback processing.
Fully aligned with international card scheme rules, the module supports the complete dispute lifecycle, from claim initiation & evidence collection to case resolution.

Banks and payment providers must manage increasing volumes of disputes while complying with strict scheme regulations and timelines. Manual processes often lead to delays, operational inefficiencies, and financial losses.

  • Process disputes and chargebacks in compliance with scheme rules
  • Automate case workflows and deadline management
  • Track dispute cases and supporting documentation
  • Monitor dispute performance and chargeback ratios

Designed for banks, fintechs, and payment institutions, it ensures compliant, transparent, and operationally efficient dispute handling.

Charge back processing

Manage chargebacks in accordance with card scheme rules and dispute management procedures, ensuring accurate case handling and submission.

Evidence & Documentation Management

Collect, validate, and manage transaction evidence and supporting documentation required for dispute processing.

Fraud Classification & Dispute Analysis

Identify fraud-related disputes and distinguish them from service issues, duplicate transactions, or processing errors.

Workflow Automation & Case Tracking

Automate case routing, dispute timelines, and status tracking to ensure efficient and compliant dispute resolution.

Optimize your dispute and chargeback management processes

Key Benefits of the Dipsute Management module

  • Protection of Cardholders

    Ensure transparent and compliant handling of disputed transactions.

  • Reduced Financial Losses

    Minimize revenue loss and penalties associated with chargebacks.

  • Fraud Risk Reduction

    Improve identification and prevention of fraudulent transactions.

Serving multiple payment stakeholders

Banks

Scalable payment solutions to run and modernize end-to-end payment journeys, adapted to local market requirements, while ensuring control, compliance, and scalability on a single platform.

Fintechs & Digital Banks

Modular, API-first payment software to build and launch payment solutions tailored to market-specific needs, accelerating innovation without sacrificing compliance.

Processors & Payment Services Providers

High-performance payment processing software to operate and scale market-ready payment infrastructures, compliant with local schemes, regulations, and high-volume environments.

Retailers

Secure and scalable payment software designed to support local and multi-market acceptance, enabling seamless payment experiences at scale.

Let’s talk

Book time with our experts to explore how SPARK can help streamline dispute and chargeback management.

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